MacMillan solutions volunteer


Role title:  Macmillan Solutions Volunteer


What is the Macmillan Solutions Project?

The Macmillan Solutions project aims to help people affected by cancer to find answers to their everyday needs.


Why do you need me?

Macmillan Solutions volunteers are vital to the success of the project. They provide services to people affected by cancer both in their own home or an agreed location and can be called upon to perform a wide variety of tasks.


What activities will/could I be involved in?

The Macmillan Solutions Project aims to provide for needs identified by those people affected by cancer that it supports. There are numerous ways in which volunteers can support a Macmillan Solutions service such as emotional support and befriending or practical help with everyday tasks such as shopping, gardening or transport to appointments.


What skills and abilities will I need to have?

  • Ability to communicate clearly with others
  • Effective listener
  • Polite and courteous
  • Patient
  • Non-judgemental and the ability to be respectful of others difference and choices
  • Ability to empathise with others’ experiences
  • Punctual and reliable
  • Ability to maintain confidentiality
  • Ability to recognise own boundaries and limitations of the volunteer role
  • To take responsibility for your own actions
  • Ability to work independently but with guidance and support from the Volunteer Support Worker
  • Clear and polite telephone manner
  • An interest in cancer care and the services that Macmillan provides
  • Be able to find your way around Manchester


What are the goals?

  • To provide people affected by cancer with the type of support they require at the time they need it.
  • To raise awareness of the services that Macmillan Solutions provide


How much time should I offer?

  • Flexible time commitment depending on what suits you and the requirements of the people we support. Just an hour every other week could make a big difference to someone’s life.


What ongoing training/support/guidance will there be?

  • A mandatory training session to induct Macmillan Solutions volunteers
  • Opportunities to meet, socialise and network with staff and fellow volunteers during the year
  • Opportunities for further training

What are the benefits to me?

The benefits this role offers include:

  • Helping people affected by cancer
  • Getting more involved in and making a real difference to your local community
  • Being a key part of this innovative service
  • Learning new skills whilst having fun
  • Meeting new people
  • Adding to your CV


What are the benefits to people who are supported by Macmillan Solutions?

Your volunteering with us means that:

  • People affected by cancer will be at the heart of the service and will be enabled to get the services they need when they need them


What else should I know?

  • You will be based at home, or if appropriate at Northmoor Community Centre.
  • You would need to be able to travel to individuals referred to the service, either using your own vehicle or public transport.
  • We pay volunteers’ “out-of-pocket” expenses within agreed guidelines.
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